UNITED STATES SECURITIES AND EXCHANGE COMMISSION Washington, D.C. 20549 FORM 8-K CURRENT REPORT Pursuant to Section 13 or 15(d) of The Securities Exchange Act of 1934 Date of report (Date of earliest event reported): April 20, 2004 -------------- OCWEN FINANCIAL CORPORATION ------------------------------------------------------ (Exact name of registrant as specified in its charter) Florida 1-13219 65-0039856 ---------------------------- ----------- ---------------- (State or other jurisdiction (Commission (I.R.S. Employer of incorporation) File Number) Identification No.) The Forum, Suite 1000 1675 Palm Beach Lakes Boulevard, West Palm Beach, Florida 33401 --------------------------------------------------------------- (Address of principal executive office)(Zip Code) Registrant's telephone number, including area code: (561) 682-8000 -------------- N/A ------------------------------------------------------------- (Former name or former address, if changed since last report)Item 5. Other Events The news release of the Registrant dated April 20, 2004, announcing the entry by Ocwen Federal Bank FSB into a supervisory agreement on best practices with the Office of Thrift Supervision is attached hereto and filed herewith as Exhibit 99.1. Item 7. Financial Statements, Pro Forma Financial Information and Exhibits (a) Not applicable. (b) Not applicable. (c) Exhibits 99.1 Text of press release dated April 20, 2004. 2 SIGNATURES Pursuant to the requirements of the Securities Exchange Act of 1934, as amended, the registrant has duly caused this report to be signed on its behalf by the undersigned, hereunto duly authorized. OCWEN FINANCIAL CORPORATION --------------------------- (Registrant) By: /s/ WILLIAM C. ERBEY ---------------------------------- William C. Erbey Chief Executive Officer Date: April 20, 2004 3 EXHIBIT INDEX Exhibit No. Description Page - ----------- ----------- ---- 99.1 News release of Ocwen Financial Corporation, 5 dated April 20, 2004, announcing entry into supervisory agreement on best practices 4
================================================================================ [GRAPHIC OMITTED] OCWEN Ocwen Financial Corporation(R) ================================================================================ FOR IMMEDIATE RELEASE FOR FURTHER INFORMATION CONTACT: Paul A. Koches General Counsel T: (561) 682-8256 E: pkoches@ocwen.com ----------------- OCWEN FEDERAL BANK AND U.S. OFFICE OF THRIFT SUPERVISION ENTER INTO SUPERVISORY AGREEMENT ON BEST PRACTICES West Palm Beach, FL (April 20, 2004) - Ocwen Federal Bank FSB yesterday took an important step in its commitment to the development of best practices in the mortgage servicing industry. Ocwen, a wholly-owned subsidiary of Ocwen Financial Corporation [NYSE:OCN], is a federally-chartered savings association under the regulation and supervision of the U.S. Office of Thrift Supervision ("OTS"). The principal business of the Bank is the servicing of non-conforming, also known as "sub-prime," residential mortgage loans provided to credit-challenged homeowners. Ocwen and OTS entered into a Supervisory Agreement memorializing various loan servicing and customer service practices, some of which were previously adopted by the Bank and others to be implemented on a going forward basis. The Agreement recognizes that Ocwen has already established an Office of Consumer Ombudsman to address "borrower issues in a timely and effective manner" and eliminated fee charges for default notices. In addition, the Agreement provides for: o A "Borrower-Oriented Customer Service Plan" to set "standards and goals" for customer service with input from "one or more consumer-interest groups," and o A "Consumer Dispute Resolution Initiative" to improve and expedite the resolution of consumer issues. The Bank is also enhancing procedures for dealing with lender-placed hazard insurance, dropping fee charges for forbearance agreements and expediting pay-off quotes. Ocwen's Chairman and CEO, William C. Erbey, stated "Our action is demonstrative of our long-standing commitment to excellence in customer service and desire to be a leader in seeking improvements in our policies and procedures to adapt to evolving standards in the industry. We are grateful for the insights gained from our on-going dialog with OTS and consumer interest organizations, and will continue to strive for ways to better serve our clients." Ocwen's President, Ronald M. Faris, adds "We are proud of our industry leading 76% loan resolution rate. This means that in the vast majority of severely delinquent loans, the Bank is able to achieve a resolution with the borrower before a foreclosure occurs. This is clearly a win-win for borrowers and investors alike." Ocwen Financial Corporation is a financial services company headquartered in West Palm Beach, Florida. The Company's primary business is the servicing and special servicing of nonconforming, subperforming and nonperforming residential and commercial mortgage loans. Ocwen also specializes in the development of related loan servicing technology and software for the mortgage and real estate industries. Additional information about Ocwen Financial Corporation is available at www.ocwen.com. ------------- 5